Here’s how to reach Gbets support and find retail branches. For security, never share passwords or full bank card details via chat or email.
Table of contents
Support channels
- Live chat on the official site or app
- WhatsApp support (check the official site for current number)
- Email ticketing
- Phone support during business hours
WhatsApp support tips
- Verify the number on the official site before messaging.
- Share your registered name, number and a brief issue summary.
- Never share your password or full card details.
Head office and escalations
- If a ticket stalls, request escalation and reference your ticket number.
- Provide screenshots of errors, timestamps and device details.
Retail branches
- Use retail for cash deposits/withdrawals (where available) and to redeem Book-a-Bet codes.
Faster resolutions checklist
- Account email and mobile number
- Error screenshots
- Last 4 digits of the card or transaction ref (never the full number)
- Device, OS and app version
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